Shipping policy

  • Over USD 149.99 – Free Express Shipping: 5–10 business days.
  • Below USD 149.99 – Standard Express Shipping USD 20 (15–20 business days), Express Shipping USD 35 (5–10 business days).

Important note!

  1. All available-status products are shipped from our warehouse the same working day (orders received before 11:00 AM GMT+8). Tracking numbers are provided within 3–5 business days.
  2. Delivery time is based on business days and excludes Saturdays, Sundays, and public holidays in both our country and the destination country.
  3. International shipping times may vary due to customs clearance, weather conditions, unforeseen circumstances (e.g., natural disasters or pandemics), and remote delivery locations.
  4. Orders once shipped cannot be canceled or returned unless the parcel is accepted. The buyer must receive the parcel and contact us to initiate a return request.
  5. The buyer is responsible for all customs fees, VAT, import duties, and warehouse processing fees as required by local laws.
  6. All parcels are shipped with tracking numbers using services such as DHL, FedEx, SF Express, UPS, TNT, Aramex, and others.
  7. In countries where customs and shipping are complex (e.g., Russia and Brazil), we reserve the right to cancel the order after reviewing the shipping feasibility on a per-order basis.
  8. Please monitor your tracking information and contact the courier directly regarding any customs or address issues. If the parcel is not cleared by the buyer, no refund will be issued, and any courier penalties will be the buyer's responsibility.

If you have not received your order within the estimated delivery timeframe, please contact us here.