Return Policy

Conditions for Returns

  • Timeframe: Returns must be initiated within 30 days of receiving the product.

  • Product Condition: Products must be in brand-new, sellable condition to qualify for a refund.

  • Damaged or Used Items: Any items received in damaged, used, or non-sellable condition will be returned to the buyer at your expense, and no refund will be issued.

  • All parcel must be accepted in order to open the return request. 

Return Shipping

  • Responsibility: For products without quality issues, the buyer is responsible for shipping cost. 

  • Tracking Information: Please provide tracking information by emailing us at care@freewellgear.com immediately after shipping your parcel.

  • Shipment Arrangement: Ensure that the return shipment is arranged door-to-door without needing us to take any additional steps & has tracking number with updates.

  • Return must be to our address below.
    Contact Person: Bingo Ling
    Address: Room 302, Building No.69, QiuWu Street, Nanlian Community
    District: Longgang District
    City: Shenzhen
    Province: Guangdong
    Zip Code: 518000
    Country: China
    Contact Number: 18088861987

Initiating a Return

Refund Process

  • Inspection: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Refund Issuance: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

Follow-Up

  • If more than 15 business days have passed since we’ve approved your return, please contact us at care@freewellgear.com.