Refund policy

Conditions for Returns

  • Timeframe: Returns must be initiated within 30 days of receiving the product.

  • Product Condition: Products must be in unused, brand-new, sellable condition to qualify for a refund.

  • Damaged or Used Items: Any items received in damaged, used, or non-sellable condition will be returned to the buyer at your expense, and no refund will be issued.

  • All parcels must be accepted in order to open the return request.

  • International Returns: Please note that international returns for products without quality issues will be at the buyer's expense. We do not provide return labels for such returns.

  • Quality issues: If you receive a product with a manufacturing defect, please provide clear video or photo evidence. Once confirmed, we will arrange a replacement.

Return Shipping

  • Responsibility: For products without quality issues, the buyer is responsible for shipping cost for both ends.

  • Tracking Information: Please provide tracking information by emailing us at care@freewellgear.com immediately after shipping your parcel.

  • Shipment Arrangement: Ensure that the return shipment is arranged door-to-door including customs clearance without needing us to take any additional steps & has a tracking number with updates.

  • Return must be to our address below.
    Contact Person: Bingo Ling
    Address: 2nd Floor, Room 202, Sanzhou Warehouse, No. 3 Laiyin Road, Xinsheng Village
    District: Longgang District
    City: Shenzhen
    Province: Guangdong
    Zip Code: 518000
    Country: China
    Contact Number: 18088861987

Initiating a Return

Refund Process

  • Inspection: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Refund Issuance: If approved, you’ll be automatically refunded on your original payment method within 10 business days deducting the shipping cost for product without quality issues.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restore Fee: Please note that a restore fee of 10% may be applied for any items that are returned opened. This fee helps cover the costs associated with restocking and inspecting returned products.