Privacybeleid

Last Updated: 2025-03-19
Effective Date: 2025-03-19

This Privacy Policy ("Policy") applies to the services provided by FREEWELL INDUSTRY CO LIMITED ("we," "us," "our"), a company registered in Hong Kong with its principal office at Unit No. A222, 3/F, Hang Fung Industrial Building, Phase 2 No. 2G Hok Yuen Street, Hung Hom, Kowloon. This Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://www.freewellgear.com/) and other associated services, collectively referred to as the "Service."

By using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service. We may update this Policy from time to time, and any changes will be posted on this page. We encourage you to review this page periodically. Your continued use of the Service after changes are posted signifies your acceptance of those changes.

Who is Responsible for Your Personal Information?

FREEWELL INDUSTRY CO LIMITED is the data controller responsible for your personal information collected through the Service. We comply with applicable data protection laws, including the GDPR, when processing your personal data.

Information We Collect

We may collect and process the following types of information about you:

Information You Provide: This includes information you provide when registering, contacting us, or interacting with our Service, such as your name, email address, phone number, and any other personal information you choose to share.
Information Collected Automatically: We collect technical data, such as IP addresses, browser types, and usage information, every time you use the Service.
Information from Third Parties: We may receive information about you from third-party services, such as analytics providers or business partners.

Legal Basis for Processing

We process your personal data under the following legal bases:

With your consent for specific purposes, such as receiving newsletters or SMS messages.
As necessary to perform a contract with you or to take steps at your request before entering into a contract.
As required by law to comply with our legal obligations.

How We Use Your Information

We use your information for:

Account creation
Website security
Dispute resolution
Account management
Customer support
Enforcement of terms and conditions
User testimonials
Administrative notifications
Collecting customer feedback
Order management
Payment processing
Targeted advertising
Marketing and promotions

If we intend to use your information for purposes not listed above, we will obtain your consent beforehand, unless legally required to use the information for other purposes.

Sharing Your Information

We will only share your personal information with third parties in the following cases:

With service providers and partners who process data on our behalf under confidentiality agreements.
In connection with a business transfer, such as a merger or sale of assets.
As required by law, such as responding to subpoenas or other legal processes.
Advertising services
Marketing agencies
Data analytics providers
Data collection and processing services
Customer support services
Payment recovery services
Cloud storage solutions
Logistics and supply chain providers
SMS service providers

We ensure that third parties with whom we share your data are obligated to use your information only when necessary to provide the relevant services and to protect your personal information.

SMS Opt-Out Instructions

If you have opted-in to receive SMS messages from us, you can opt-out at any time using one of the following methods:

Reply via SMS: Simply reply with the word "STOP" or other keywords like "CANCEL," "END," "QUIT," or "UNSUBSCRIBE" to any message you receive from us.
Via Email: Alternatively, you can send an email to care@freewellgear.com with the subject "SMS Opt-out" and include your phone number in the body of the message. We will ensure that your phone number is removed from our SMS list promptly.

Opt-out requests are processed as soon as possible, typically within 1 business day.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to access your data and receive a copy.
Right to correct or update inaccurate data.
Right to request the deletion of your data.
Right to restrict or object to the processing of your data.
Right to data portability.
Right to withdraw consent for future processing.

To exercise these rights, contact us at care@freewellgear.com. We will respond in accordance with applicable laws.

Your Rights Under the CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information, if applicable.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights or for any questions, contact us at care@freewellgear.com or call us at +8613510869265.

Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. Cookies are installed on the user's computer hard drive to record usage patterns and other tracking information that is communicated with the website. Users may choose to refuse cookies or to receive alerts when cookies are sent. However, note that the website may not function optimally for such users.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information as long as your account is active or as necessary to fulfill the purposes outlined in this Policy. We may also retain your data as required by law or to enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our Service.